How to make a complaint and what to expect
If you would like to contact us in relation to any service or product you may write to Martin Currie Investment Management Ltd, or you can email or phone; contact details are provided below. A representative from the Complaints Management Function will acknowledge your complaint promptly. Details of our complaint handling procedure will be sent to you on request or will be sent to you automatically upon written acknowledgment of a complaint received.
All complaints will be handled in accordance with our internal complaints handling procedures. When a complaint is received we will acknowledge promptly and record the details in our Complaints Register. We will fully investigate your complaint and issue you with a detailed response which will clearly explain our reasons behind our decision and, an explanation of what action we will take (if appropriate) to rectify the situation. Whilst our investigation is ongoing we will update you with our progress every 4 weeks.
We will always endeavor to resolve complaints to your satisfaction however in the event you remain dissatisfied you can, in certain circumstances, refer your complaint to the Financial Ombudsman Service, contact details also provided below.
The Financial Ombudsman Service can investigate complaints received from ‘eligible complaints’. They are impartial and provide a free, independent service for resolving disputes.
By email: complaints @ martincurrie.com
By telephone: 44 (0) 131 229 5252
Or in writing to us at:
Head of Compliance
Martin Currie Investment Management
Saltire Court, 20 Castle Terrace
Financial Ombudsman Service:
The Financial Ombudsman Service
Telephone: 0800 023 4567
Online complaint form: help.financial-ombudsman.org.uk/help