Important Information

This website is intended for, and is relevant to, UK residents only and should not be relied upon by persons of any other jurisdiction.

By accepting where indicated, you hereby acknowledge, agree and respsent to Martin Currie that you are eligible by confirming that you are based in the UK and that you have read and understood the *Legal Regulatory Information* which applies to any investment in our products referred to in this website.

We do not give investment advice so you need to decide if an investment is suitable for you. If you are unsure whether to invest, you should contact a financial adviser.

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Complaints

How to make a complaint and what to expect

How to complain

If you would like to contact us in relation to any service or product you may write to Martin Currie Investment Management Ltd, or you can email or phone; contact details are provided below. A representative from the Complaints Management Function will acknowledge your complaint promptly. Details of our complaint handling procedure will be sent to you on request or will be sent to you automatically upon written acknowledgment of a complaint received.

All complaints will be handled in accordance with our internal complaints handling procedures. When a complaint is received we will acknowledge promptly and record the details in our Complaints Register. We will fully investigate your complaint and issue you with a detailed response which will clearly explain our reasons behind our decision and, an explanation of what action we will take (if appropriate) to rectify the situation. Whilst our investigation is ongoing we will update you with our progress every 4 weeks.

We will always endeavor to resolve complaints to your satisfaction however in the event you remain dissatisfied you can, in certain circumstances, refer your complaint to the Financial Ombudsman Service, contact details also provided below. The Financial Ombudsman Service can investigate complaints received from ‘eligible complaints’. They are impartial and provide a free, independent service for resolving disputes.

Contact Us

Email: complaints@martincurrie.com
Tel: 44 (0) 131 229 5252
Or in writing at:
Head of Compliance
Martin Currie Investment Management Ltd Head office
Saltire Court, 20 Castle Terrace
Edinburgh
EH1 2ES

Financial Ombudsman Service

The Financial Ombudsman Service
Exchange Tower London
E14 9SR
Tel: 0800 023 4567
Online complaint form: https://www.financial-ombudsman.org.uk/files/2502/complaint-form.pdf
Website: www.financial-ombudsman.org.uk

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